Customer rights

Right of recall
According to Art. 5 DL 185/1999, if the customer is a consumer (that is, an individual who purchases goods for purposes not related to his professional activity, has the right to refuse the contract of sale for any reason without having to give an explanation. The customer must send a message to within 10 working days from the date of receipt of the goods.This notice must be sent by registered mail with receipt confirmation addressed to:
The cooperative scarl, viale fortore ang. via caggianelli 71121 Foggia Italy
or by telegram always sent within the aforementioned term of 10 days and followed by a confirmation sent by registered letter with acknowledgment of receipt within the following 48 hours.
After receiving the above notice of withdrawals, the Customer Service will immediately notify the Customer of how to return the goods. As the only charge in this case, the customer will have to pay the costs of returning goods to storage facilities. Goods must be returned intact and in their original packaging, complete with all parts and without any damage, packaging is important for all attached documents, such as instructions and accessories for assembly. Upon arrival at the warehouse, the goods will be inspected and, in the presence of damage or forgery, withdrawal of funds can not be effected. In this case the goods will be returned to the customer or in some cases, if the agent agrees, is put up for sale in our store, and we will refund the proceeds from the sale, net of expenses.
If the product is without damage or without prejudice to any costs of repairing the damage, will refund the customer the full amount paid within 14 working days from the date of return of the goods. The client must immediately provide bank details in order to receive a price refund. In case of payment by credit card or paid with a commission, a commission of 3.4% of the service will be deducted, the fee charged for the purchase. We do not reimburse transportation costs or additional shipping, you can not exercise the right to withdraw funds to order or leave our store, the same for second-rate goods is sold at a special discount.